the bot shows open times from your hours. the visitor taps one, and it lands in a bookings tab. it uses its own calendar, so it doesn't sync with google or outlook.
retune is free if you run your own copy: it runs on your own computer, with an agent that builds what you ask for.
booking isn't switched on for new accounts by itself. sign up, then email me at olive@reframe.so and say you want booking on your bot. once it's on, a bookings tab shows up and you follow the steps below. you'll need the account for step 1.
have your hours ready, how long a visit takes, and the days you're closed. the chat goes on your site with an embed code you paste in once. if your site is on squarespace, ai chatbot for squarespace shows where it goes.
the bot asks for their name and email first. then they say what they want in plain words, like "a haircut thursday afternoon".
the bot shows open times as buttons, grouped by day, with the timezone next to them. times that are taken don't show. if someone asks for a time that's gone, the bot says so and offers the next ones.
they tap a time and they're booked. a confirmation shows up in the chat with the time, your address and an add to calendar button.
a question that isn't about booking gets a normal answer, no buttons. if you want a "book a visit" button there as soon as the chat opens, chatbot quick reply buttons covers that.
each booking lands in the bookings tab, under upcoming, past or cancelled. it has the name, the email, the time and a link to the chat it came from.
you can download a calendar file for one, cancel one, or export the list to excel. a cancelled time opens up again. if two people tap the same time at once, only one gets it, and the other one is offered new times.
every booking comes with a name and an email. if you keep customer details in another tool, send chatbot leads to zapier has that recipe.
it uses its own calendar. it can't see google calendar, outlook or other booking software, so it doesn't know about appointments you took by phone. days off are whole days, not single times. so set the weekly hours to the ones you keep free for chat bookings, or check the tab against your calendar each morning.
there's no button for a visitor to move a booking. they contact you, you cancel it, and they book a new time in the chat.
it's one calendar per bot and one visit length. it fits one person or one room taking bookings. if three people each keep their own calendar, it won't fit.
it only offers times your hours allow. the time that gets booked is the button the visitor tapped, not something the bot typed. if you run a dental office, an ai receptionist for your dental office follows one week of this at a front desk.
you can sign up at retune.so and start there. or email me for your own copy, and i'll send the steps.
if it's useful, take it. if it's missing something, tell me what, and i'll tell you if i can build it.
olive