it's free if you run your own copy of retune. that means retune runs on your own computer, with an agent that builds what you ask for. email me for that, or sign up and start on retune today.
say your pricing page says $39 now. a customer asks the chat and gets $29. then they see $39 at checkout, and they write to ask which one is true.
the chat isn't making it up. it's quoting the page it read when it was set up. nobody told it the page changed.
a retune bot reads your pages when you add them, and answers from the copy it read. it doesn't go back and look again on its own.
so when you change the page, there are two versions: the live one, and the one the bot has. without a sync, the fix is to delete the page from the bot and add it again. the sync tab does that for you.
if your chat is from someone else, ask them whether it re-reads your pages by itself, and how often.
a stale page is one way a bot gets it wrong. a question your site doesn't cover is another. the bot should say it doesn't know, and those questions can land in one inbox for you to answer.
the coffee shop in the video is hillside coffee. i made it up, and maya, the owner, too.
your site is a source in the bot's sync tab, with a schedule like once a day. on each run, the bot fetches every page again and compares it with last time. only the pages that changed or are new get read again.
each run leaves a line in the history. it counts the pages that were new, changed, gone or the same, with a one-line summary like "pricing changed from $29/mo to $39/mo". click view diff on a page, and you see the old text in red and the new text in green.
if you just changed something and don't want to wait, hit sync now. the next answer comes from the new page.
it reads the html your site sends. if a page only shows its text after javascript runs, the bot gets very little from it, synced or not.
it reads the page you add and the pages that page links to on your site. not further, and it doesn't read your sitemap. a page that isn't linked from there needs its own source.
if your site is down during a run, the bot keeps what it had and the run shows an error. it doesn't throw pages away because one read failed.
if you typed a price into the bot's instructions yourself, the sync can't change that. fix it there too, or better, keep the price only on your site.
and once a day means it can be up to a day behind. if a page changes a lot, set it to every hour. it doesn't email you about runs, so the sync tab is where you look.
the sync keeps the old and new text of each changed page, so the diff can show it. that's your own site's text, in your retune account.
olive