this is for whoever looks after the bot at a small business, and wants to know what it's been talking about without reading every chat.
a retune bot has an insights tab for that. it reads your conversations and shows the topics, how people sounded, what the bot didn't know, who left their details and the busy hours. you can also ask it about your chats in plain words.
retune is free if you run your own copy: it runs on your own computer, with an agent that builds what you ask for.
the clinic in the video is bright smile dental, with 150 conversations from six weeks. i made it up, chats and all, to show the feature.
insights isn't switched on for new accounts by itself. sign up, then email me at olive@reframe.so and say you want insights on your bot. once it's on, an insights tab shows up after the conversation tab, and these are the steps. if your bot already answers people, it already has the ai key this needs.
the numbers at the top are conversations, resolved, leads, didn't know and mood. resolved means the ai reading the chat thought the visitor got an answer. a lead is a chat where the visitor left the details your bot asks for, like a phone number. mood is how the visitor sounded in what they typed.
the daily chart shows conversations per day, with leads on top and a red dot on days the bot didn't know something.
each topic shows its share of the chats and an arrow if it's growing or shrinking. "ask about this" puts that topic into the ask box. below the topics are the top ten questions, a line for mood by week, and the hours grid.
the digest compares the last seven days with the week before, in a few lines you can paste. for the clinic, the busiest time was tuesday around ten. the bot kept missing insurance plans and prices. a bakery bot in the same video got its own digest: cake orders came up most, and saturday late morning was busiest.
the chats where the bot didn't know are the ones where someone left without an answer. a bot that admits it doesn't know is better than one that guesses, but you still want those questions in front of you.
open them, see what people asked, and write the answers. how to improve chatbot answers is about doing that from a list of missed questions. if your bot catches leads too, chatbot lead qualification puts each one on a board.
the numbers come from an ai reading your chats, so they shift a little between runs. a topic name can change, a count can move by a few, and now and then a chat that went fine gets counted as didn't-know. read them as big and small, not exact.
the digest is a card you copy and paste. you open the tab when you want to look.
it's one bot per tab, with no view across all your bots.
the ask box works from a short summary of each conversation, not the whole chat. so a detail deep in one conversation can be missed. its links open the full chat, so you can check.
it reads your chats with the ai key in your retune settings, so the conversations go to that ai provider. the results are saved with the bot, in your retune account. without a key you get the basic counts and a rough didn't-know number, plus a note asking for a key. the ask box needs the key.
the hours grid may not be in your time zone. it says which one it's using under the grid.
if you change the range, the numbers change right away, with no new run. running analyze again only reads conversations that are new or changed since the last run.
it fits a small business with a bot or two and a few weeks of chats. if you run bots for clients, the digest is a start on a monthly report.
if it's useful, take it. if it's missing something, tell me and i'll build it.
olive