the honest answer is in the chats: what their customers asked, what the bot didn't know, and what you fixed. nobody has time to read a hundred and fifty chats to find it.
retune has an insights tab on each bot that reads the chats for you and writes a short digest you can paste into an email. it's free if you run your own copy of retune. it runs on your own computer, with an agent that builds what you ask for.
the dental clinic and the bakery at the end are both made up. i set them up to show the feature.
the insights tab isn't switched on for new accounts by itself. sign up, then email me and say you want insights on your bots. once it's on, the tab sits next to conversation on every bot.
you pick a range, like the last 30 days, and click analyze. the bot's ai model reads each chat, notes what it was about and how it ended, and groups them into topics. in the video it read six weeks of chats in one go. it runs on the ai key in your retune settings.
then you get:
and a weekly digest: a headline, five points and three suggestions, with a copy as text button. it doesn't send anything. you paste it where you want it. there's no pdf or csv export, so the digest text is what you take with you.
a monthly note for each client, in your own words.
the topics and top questions come straight from the tab. the didn't know card links the chats where the bot said so. and the answered list in the gaps tab is your record of what you fixed. how to improve chatbot answers has the steps for that part.
clients worry the bot tells their customers wrong things. the didn't know card is a good place to start that talk, because it shows where the bot said so instead of guessing.
the digest covers the last seven days against the week before. for a monthly note, set the range to 30 days and read the numbers off the cards. paste the digest in under them if it says something useful that week.
if a client runs their own bot and wants to read the tab themselves, chatbot analytics for a small business is written for them. if you're still working out how to sell bots to local businesses in the first place, that page starts there.
if you want to talk through what you'd offer, book a short call with dj.
it works one bot at a time. there's no view across all your clients. you open each bot's tab and click analyze.
nothing runs on a schedule and nothing gets sent. you click, you copy, you send.
the numbers move a bit between runs, because an ai reads the chats and it doesn't label every one the same way twice. read them as a picture of the month. if a client needs an exact count, the cards link to the chats.
the third suggestion in the digest can be generic. read the digest before you paste it.
the hours grid uses the server's time zone. it says so under the grid.
reading the chats sends their text to the ai provider behind your key.
if you run your own copy of retune, it's your uptime, your ai keys and your updates.
if it's useful, take it. if it's missing something for your clients, tell me.
if a client asks for something the tab doesn't do, i can build it in your copy. i'll be wrong sometimes, so look at it before you show a client. custom chatbot features for clients is about that.
olive