if you've made one, you know the next trade wants it different. and if the platform you build on shuts down, your clients' bots go with it.
retune is free if you run your own copy. it runs on your own computer, with an agent that builds what you ask for. this letter is about templates, because they're how you stop starting every client from a blank page.
the dentist in the video is bright smiles dental. the second workspace is its round rock office (each client gets a workspace, with its own bots). i made both up to show the feature. for you, the second workspace is your next client.
templates aren't switched on for new accounts by themselves. sign up, then email me at olive@reframe.so and say you want templates. once it's on, + create chat opens the gallery.
retune has ten templates. dental receptionist, restaurant host, one for estate agents that asks buyers a few questions first, law-firm intake and six more. each one comes with a greeting and a tone. it has the questions it asks visitors first, and lines it won't cross, like making up a price.
for a new client, you pick the closest one and type their business name. you paste the notes they sent you and click fill with ai. it turns them into the details the template needs, like hours, address and services. you read them, fix what's off and click create chatbot.
then you make it theirs. you change the wording in the prompt tab, where the bot's instructions live. you can insert ready lines from the prompt library there, like "never invent prices or availability". and you try it with the questions their customers really ask.
once a bot is right, save it as a template from its settings. retune swaps the business name for a blank, and each fact line becomes a field to fill in, with the old value as the default.
the template shows up under my templates in every workspace you own. so your second plumber starts from your first plumber, not from the dental template.
pick a trade you know, build one bot for it and save it once it's right. the next client in that trade is mostly their notes and a careful read.
the client gets a bot on their site that answers from their facts and asks for a name and a phone number. when it doesn't know something, it says so and offers a call-back instead of guessing. if you also want your own name on it, putting your brand on retune has its own letter.
you do the setup, the testing and the small fixes when their hours change. to put a bot on a client's site, you copy a short piece of code from the bot's publish tab into their page.
when a client asks for something retune doesn't do, you can ask me to build it in your copy, like the client who wanted booking. i'll be wrong sometimes, so you look at it before it goes on their site.
if one trade is already in your head, book a call and tell dj which one.
a template holds the greeting, the questions and the short facts, inside the bot's instructions. a client's long price list or whole website goes in the train tab instead, where the bot reads pages and files.
a saved template belongs to the person who saved it. a partner in the same workspace won't see yours in their list.
there's no marketplace and no sharing with other accounts. it's your own library.
a template doesn't change bots you already made from it. if you improve your plumber template, the older plumber bots keep their wording until you edit them.
if it's useful, take it. if it's missing something, tell me.
olive