a retune bot is a chat box on your website. it answers questions from what you've told it about your business.
say someone wants a birthday cake with a name on it for saturday. if they find you on their phone, they'd have to type all of that with one finger. if they don't want to, they close the chat and call you later, or they don't.
if they could just say it, they would. a retune bot lets them tap a mic in your chat and talk, and it answers them.
about a minute in, a customer uploads a voice note about a birthday cake. that's the part this page is about.
there's a mic next to the text box. they tap it, talk and tap stop. a recording can run for up to a minute.
if they already recorded a voice note on their phone, they can upload the file instead.
their words show up in the chat as text, so they can see what the bot heard. then the bot answers from what it knows about your shop, the same way it answers typed questions.
you can also have it read the answer out loud. it uses the voice built into their phone's browser.
their message lands in your inbox as text, with a small mic tag and how long they talked. the recording itself isn't kept. the words sit in your retune account, like any other chat.
it helps if some of your customers are the kind who'd rather call. people who find phone keyboards fiddly, or who have their hands full.
it also helps when what they want is long. a cake with a name on it, a date and an allergy is a lot to type on a phone. it's quick to say.
if you run a bakery, there's a letter just for bakeries too.
if someone wants to talk to a person, a mic in the chat won't change that. they'll still call. and it doesn't answer phone calls or voice messages on whatsapp.
it can mishear, mostly names and numbers. the customer sees the text before the answer, so if it got "saturday" wrong, they can see that and type it.
i tested it in chrome on a computer, not on a phone. try it on yours first.
if people don't open your chat at all, a mic won't fix that. and if most of your questions come in after you've closed for the day, that's a different problem from typing.
voice isn't switched on for new accounts by itself. if you want it, sign up, then email me at olive@reframe.so and say you want voice messages on your bot.
once it's on, the bot's settings get a voice section. you switch on voice messages, and read replies aloud if you want it, then hit save. this letter has the details, like the file types and the languages.
if your chat sits there and nobody opens it, start with this one instead. if the questions come in at night, this one is about that.
olive