if those land mid-batch, they wait till you've got a hand free. a bot on your website can answer the ones you answer every week, from your own notes. it can also take down cake requests for you to call back.
there's no bakery template. the closest of the ten is the restaurant host. it's made for menus, dietary questions and hours, which covers most of what a bakery gets asked.
you pick it, type your bakery's name and website, and paste a few lines of notes. say your hours, your address and what you bake. add how far ahead a custom cake needs ordering, and what you do about allergies.
then you click fill with ai. it reads your notes and fills in hours, prices, how orders work and dietary options. the preview on the right shows how the bot will greet people. click create chatbot and you're talking to it.
to put it on your site, go to the publish tab and copy the embed script. whoever looks after your website pastes it in once.
the restaurant host asks visitors for a name, a phone number and a party size with a time. for a bakery, change that last one in the capture tab, the tab where you pick what the bot asks for. "what cake, for how many, and which day" works.
someone opens the chat on your site and asks if you have anything gluten-free. the bot answers with what your notes say.
for allergies, the template already tells the bot not to promise anything is allergen-free. it says what your notes say about dietary options and suggests telling your staff about the allergy.
someone who wants a birthday cake gives their name, phone number and what they want. you see it in retune with the whole chat, and you call or message them back.
the bot is told to answer only from your notes and the pages you've trained it on. when the answer isn't there, it says it isn't sure. in the video, someone asks a dental bot for an implant price it doesn't have. it gives no price and offers to have someone call.
so say you forgot to write whether you deliver. the first person who asks gets "i'm not sure", not a made-up yes. you open the bot's prompt, find the list of facts, and add a line, like "delivery: pickup only." the next person gets the answer.
it takes requests, not orders. there's no payment, no order form and no stock count. you still confirm every cake yourself.
it can't check whether saturday is free. it writes down the day the customer asks for, and you say yes or no when you call back. if they want to change or cancel, they call you.
it answers on your website only. messages on instagram, whatsapp or facebook still come to you the way they do now.
your notes go into the bot's prompt. that's fine for hours and policies. for a long menu or a price list, train the bot on those pages of your website in the train tab.
new requests show up in the bot's conversations in retune, so look there once or twice a day.
it fits a bakery that gets the same few questions every week and takes custom cake orders. if most of your orders come by phone and nobody uses your website, it won't change much.
if you also run a cafe with a menu that changes, the chatbot for restaurants letter covers keeping that up to date.
one thing people worry about with any bot is that it'll tell a customer something wrong. when a retune bot doesn't know, it says so, and the question lands in a list you answer once. you can also write down the questions it has to get right and run them before it goes live.
if your bakery needs something here that's missing, tell me what it is.
olive